Great Wolf Lodge said a technical glitch from a system upgrade caused the extra charges. Pleasecontact the lodge to speak with a Food and Beverage Management team member. I let employees know. Expiration is subject to change. Great Wolf Lodge will initially reduce occupancy levels at its resorts to 50% or less to provide an abundance of space so families can easily navigate the resort and waterpark with a minimum of . How secure is the web site when I'm booking online? To find more, please read our Privacy Policy and Cookie Policy. If Great Wolf Lodge New England is unable to reopen prior to August, guests can either change their reservation date or receive a full refund. Reserve your cabana today! Is grilling / cooking permitted at the resort? Please note that inflatable toys are not allowed in the water park. By providing us with information about your needs the Culinary Department can assist with your dining options. A valid, Government Issued Photo ID is required upon check-in along with credit card for incidental charges. Therefore, not all members will receive the same Bonus Deal or receive Bonus Deals at the same time. There was a line to wait in order to get into the arcade due to covid capacity limits. Are advanced deposits for reservations required? Book your resort stay, today. This is the version of our website addressed to speakers of English in the United States. Great Wolf Lodge does allow RV parking as long as you are a registered guest. All children under the age of 18 should be accompanied by a supervising adult at all times in the water park. Parents: For the safety of all, please take your children to the restroom often to avoid polluting the water. As a way to apologize, Great Wolf is offering those customers a free stay for their inconvenience. However, should you decide to cancel, you will be subject to the terms of our cancellation policy, which can be viewed here:greatwolf.com/terms-and-conditions. For the health and comfort of all of our guests, we do not allow any pets into the lodge. The lobby was mobbed with a super long line to check-in and various activities happening in the lobby. Please check with the front desk about pricing and availability. Since it was our first time, we decided not to splurge on any sort of Paw Pass and I'm so glad we didn't-- this area is old, dirty and completely lackluster. If you exceed $100 dollars, your card will be authorized automatically to obtain correct balances. We employ hundreds of lifeguards, which have extensive training in monitoring pools and operating rides. All about Great Wolf Lodge in Gurnee in recent weeks. One charge was legitimate. Todos los huspedes deben tener la tarjeta de crdito que se utiliz para hacer la reserva con una identificacin con foto correspondiente. These water park passes allow access to the water park through the day of your departure. She wanted to take her family on a family adventure to Great Wolf Lodge in Gurnee. While blasting Great Wolf Lodge online, Walker noticed a familiar pattern in other reviews: Todd writing the hotel "charges us twice. No es permitido traer comida de afuera del hotel, al parque acutico. (513) 459-8885. However, you may smoke in designated smoking areas. Some properties may have special restrictions. In the event that your room is not ready, we recommend that you pack a smaller bag with bathing suits and swim gear and leave the rest of your luggage locked in your car. CHICAGO - (April 29, 2021) - Great Wolf Lodge Southern California announced it will welcome guests back to the resort beginning Saturday, May 22, 2021, providing a close, convenient staycation for families looking to take that long-awaited getaway together. Get browser notifications for breaking news, live events, and exclusive reporting. I inquired about staying at another location and was informed that NO prior rate discounts would apply, and quoted 4 times the amount for the exact same reservation. There are also spinners in the water park to dry swimsuits. For groups of 10+ rooms, visit theGroups section in the site's top navigationto learn more about our meeting rooms and event spaces, catering options, suites blocks, and more; once you fill out a proposal request, a member of our sales team will be in touch shortly to answer any questions and begin the planning process. Was it the deal of a lifetime? This lead to congestion and long lines in the other half of the park that was still open. Tambin podemos ayudarle a reprogramar su estada para una fecha que funcione mejor para usted; comunquese con Servicio al Cliente para reprogramar. 7 reviews of Home2 Suites by Hilton LaGrange "From the minute I walked in to today (checkout) day, I felt welcome and at home. Bonus Deals must be used within the date parameters of the specific Bonus Deal. February 19, 2021 / 8:00 AM Debit cards are not recommended and will be authorized and held to company policies and procedures. Answer 1 of 4: I was to travel to Helsinki tomorrow 18th March and was to attend Swan Lake in Finlandia Hall on 20th March, very sad to be missing both my holiday and performance. Bonus Deals cannot be used on bookings made by phone. Great Wolf Lodge plans to reopen on April 2. No thanks! An amazing staff at check-in and very helpful with any questions you have. Members must complete their profile and set a password to have access to all benefits. Does the lodge offer a commissionable rate for travel agents? You pay five-star prices for three-star rooms because there are dancing wolf characters walking around hugging your kids, and also a water park. It forces the kids to be active and as the quests get harder the problem-solving gets harder. Review tags are currently only available for English language reviews. Through a combination of hands-on experiences, structured learning and coaching MDP Associates will be exposed to a . Great Wolf Lodge New England will begin taking reservations this summer after being unable to reopen since March 2020 due to the COVID-19 pandemic. Checks cannot be used as a form of payment at the lodge, only for a deposit. What does the Flex package cover and when can it be purchased? "He had a really good birthday," Walker said. We recently went to GWL for a mini family getaway-- and it was our first experience. Coast Guard approved life jackets are available on a first come, first serve basis. When do I need to fill out a credit card authorization form? Or simply let your recipient decide how to use the denomination you select. Cmo puedo avisar al resort? I will never spend money here and encourage others not to.More. Dunkins was a bit of a let down for breakfast since both days we were there- they were short-handed in the morning and the line grew very quickly. Community Rules apply to all content you upload or otherwise submit to this site. Bonus Deals are tailored to individuals. There is something for everyone. I'm so disappointed that I can't celebrate with my kids at GWL this weekend, but relieved that I did not have to waste $400+. My daughter loved it.- Also - most of the guests were not wearing masks. I booked a stay over 60 days in advance as part of a running promotion. If you operate amobilitydevice for medical purposes please provide medical documentation upon arrival. "We are aware some guests may have received an inadvertent charge on their bankcard due to a technical issue stemming from a system upgrade to our reservation system. "It was our 3-year-old's birthday," she said. Upon your arrival to Great Wolf Lodge, you will proceed to the main building entrance where you will be greeted by one of our Pack Members. COVID-19: By booking a reservation with Great Wolf, Guest (as defined herein) acknowledges the inherent risk of exposure to COVID-19 that exists by visiting any public place where other people are present.Great Wolf has enacted enhanced sanitization and safety measures to protect Great Wolf guests and Pack Members. Your card will be authorized for a daily amount on your reservation if you would like to allow charging on your reservation. No effort whatsoever to update anything except the price. They were fun too. That being said, the next day we looked and were able to book 2 family suites at Zender's Splash Village for $450/night for each suite for our originally planned date (4/10). "The health and safety of our guests and pack members is always our primary focus and it guides all decisions made at Great Wolf Lodge. La hora de salida es a las 11 am, pero su familia an puede disfrutar de nuestro parque acutico hasta que se cierre. On March 16, the U.S. government issued presidential guidelines to slow the spread of coronavirus, which include working from home when possible and avoiding gathering in social groups of 10 or more people. Are cabanas available to use in the water park? 2023 CBS Broadcasting Inc. All Rights Reserved. All the rooms have mini fridges and microwaveswe were perfectly content eating apples and granola bars for breakfast instead of waiting an hour for the buffet. Check-in time begins at 4 p.m. or as rooms become available. Can my child use the water park if they wear diapers? These water park passes allow access to the water park through the day of your departure. Suitable swimwear is required for personal safety. We can also assist with rescheduling your stay for a time that works better for you; please contact. Each suite at Great Wolf Lodge comes standard with microwave, mini-fridge, coffee maker, hairdryer, iron, and ironing board. We booked 2 kids cabin suites ($800+/night each). Please. Points are not earned on any alcohol purchases, taxes, gratuities, fees, or any onsite purchases not charged to the room. "It's going to be six or seven. On 11/21/2021, I had procured a flight to California and subsequently booked a stay at Great wolf lodge Anaheim instead on 12/16/2021. They were moderate and fun. Debit cards are strongly discouraged. The Chicago, Ill.-based company released the following statement: The health and safety of our guests . Not sure what to bring? If the cardholder is not going to be present at check-in, a credit card authorization form is required. Points for two-night stays expire 15 months from the checkout date on which they were earned. There is no need for sunscreen while playing in the indoor water park, but we do encourage using sunscreen when spending time at our outdoor water park and attractions. Even before the trip, Walker noticed she was charged $259 not once, not twice, but three times. Suite style preference must be booked at time of reservation. This means you don't have to carry cash or room keys! Have questions about our suites or need help planning your stay? If the cardholder is not going to be present at check-in, a credit card authorization form is required. Why not buy 3? 2501 Great Wolf Drive. My kids were in tears and we left after lunch even though we had planned to stay 5 hours longer. Guests are permitted to bring their own life jackets. The room mostly seemed clean with just a bit of dust around the bunk beds. The room was okay, but we didn't spend much time in the room anyways. The lockers are rented on a daily basis for a nominal fee. The place is way overpriced. Guests will be contacted prior to their visit to verify arrangements. The Great Wolf Lodge resorts are closing due to Covid-19 concerns. Purchase your Day Pass here. The resort fee at Great Wolf Lodge includes services or amenities designed to provide families with enhanced experiences and additional conveniences, along with included amenities that would incur an additional charge at other family resorts. If you would prefer to make a reservation over the phone, please call 800.605.9653. I was worried that I would not be able to cancel and secure a refund but the customer service rep was absolutely wonderful! We stayed as a family of 4 on a Friday night 5/2022. The material on this site may not be reproduced, distributed, transmitted, cached or otherwise used, except with the prior written permission of Advance Local. There are lockers, showers, and changing areas available for your use in the water park. Great Wolf Lodge plans to reopen on April 2. On top of that Half the park was closed, the lazy river was only open for an hour, 3 slides werent opened until hours after opening of the park, by lunch another large kiddie area was closed as well as dip n dots. 2 minute read. Can I use the room telephone to make personal calls? If i had another choice i would not come here. Sower heads and controls are not at all kid friendly. 2023. We also discourage use of the hot tubs. Objective: This paper describes and reports the patient-specific characteristics of an urgent dental care clinic for COVID-19 infected, suspected, exposed or quarantined patients from March to December 2020 in the Hospital District of Helsinki and Uusimaa, Finland. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Our team will have prepared your room wristbands and arrival package. We can offer a variety of options to meet your needs! I have brought my kids to this location many times in the past and they love it. Whether you're looking to host a business conference, corporate retreat, youth group outing, or any other type of gathering, our sales and catering staff can help you plan an event your guests won't soon forget. Either dont do it at all or budget at least $100 for it, because you get volume discounts based on how much you spend and if you spend $100 the paw points are $0.16 each. Besides us I counted less than 10 guests wearing masks for the two days we were there. This is customer service at its best. Paper towels were overflowing in the garbage. The bureau is encouraging visitors traveling to Wisconsin Dells who have travel questions to encourage them to contact the businesses/hotels directly. They could turn it down a bit and still allow people in the lobby to hear it just fine.Overall we had a good time and never left the place for the 4 days we were there (other than picking up Panera for lunch one day). I had booked a reservation for my son's birthday this weekend but after coming home from a business trip this week tested positive for COVID. "It should fall off in three to five days," she said she was told. The resort will close on Sunday, March 15 at 2 p.m. You would forfeit your deposit if we couldn't rebook your getaway at all. You are welcome to bring coolers to the lodge; however, they are not permitted in the water park area. Bonus Deals can be added before redeeming points. Points are earned on qualifying stays of twonights or more. You want to play MagicQuest? I was given the option to reschedule my stay but with only 6 days until our trip it was to late for that considering work schedules and 2 kids. They were very young, mostly, but very nice and helpful.- Everything has an 'upsell' option to it. You want to play a game? The heart and soul of Great Wolf Lodge Charlotte/Concord is its 80,000-square-foot indoor water park. While many refunds have already been distributed, we recently confirmed that the final set of guest refunds has been fully verified, processed and should be credited to accounts within 5-7 business days. In a statement, Great Wolf Lodge cited the large gathering guidelines as one of the reason for the closure. However, you can arrive as early as 1:00 p.m. to begin using the water park. This location doesnt care about being a clean fun place for kids. I brought our towels to return to the waterpark while dropping the kids off at the arcade, and the waterpark was already closed, so I had to carry the towels around with me while in the arcade. Purchase Gift Cards. Due to covid they only clean upon request which was fine with us. 2023 Advance Local Media LLC. Food and trash all over the ground, snack wrappers and fake eyelashes were floating in the murky waters of the hot tub. At this time we offer deals on rooms. How much does the lodge require for incidentals? At Great Wolf Lodge, we do offer certain suites that can accommodate a maximum of 8 people. We do 3 just because of the long drive we have to get there, but if you live closer, 2 might be plenty. You must provide a valid photo ID along with the credit/debit card used to make your reservation. Who can use mobile check-in and how does it work? The hotel and indoor . It's kind of ridiculous.Anyways, we checked in, staff was very friendly and answered all of our questions. 20500 Old Highway 99 SW, Centralia WA 98531, USA. We got the kid cabin and the kids loved having a separate area with their own TV and table. Answer 1 of 11: Hi fellow US travelers! CONCORD, N.C. Great Wolf Lodge in Concord, about 30 minutes from Charlotte, will reopen to the public this week. I took the kids again in Sept 2020, after lock down began. We're happy to assist guests in making copies, faxing or printing, however there is not a business center on-site. Accessible suites are labeled as such and marked by an accessible icon within the booking process. Points cannot be redeemed when booking by phone. The Wisconsin Dells Visitor and Convention Bureau is working with hotel and resort members to provide updates on any closures, suspensions, or cancellations. We just spent a week in Estonia and Finland. Are water park passes included with stay? We got a family kids cabin suite (800+/night) The slides were open, but hot tub was closed. Most games are $1.20 just to play. Towels are provided for your family in the water park as well as bathing towels in your suite. My takeaway? We are contacting guests directly who were impacted by this delay to sincerely apologize and provide a complimentary future stay at our resort for this major inconvenience. She cancelled the reservation and issued my refund. You can use your wristband to open your suite door and you have the option of setting your wristband up for purchases throughout the lodge. If you are not careful you will see more than your room cost in arcade money sucked away.- Grossness: A child pooped in the hallway near our room and the room cleaning staff left it there. Youre getting a reduced rate because this partner is offering a discount when you book from a mobile device. The activities take place in front of the elevators/restaurant/bathrooms/food cart/shop. "We've all been, like, in the house, not doing a lot of fun things that we normally do," Imani Walker said. We strongly recommend that children under 48 inches and weak or non-swimmers wear a life jacket. Yes! more. It can only be purchased at the time of booking. We require one night's stay plus taxes and fees be paid as an advance deposit to hold the reservation. Smoking including the use of electronic cigarettes and smokeless tobacco is not allowed on guest room patios and balconies, or in any area of the resort or water park. You are subject to the best available rate on these new dates. We went to GWL in March 2020 after covid began, but prior to lock down. I would recommend if you want breakfast from there, arrive just before they open so you're first in line, otherwise you will wait 1 hour for breakfast-- no joke.The hotel itself is decent for what it is, however it is certainly outdated. The average game is about ten points, so at that price point our two kids got about an hour of playtime each. We had bags with our swimsuits and flips, etc. Guest laundry is available on-site. The safety standards do not permit cover-ups, loose clothing, or headwear including Hijabs that wrap around the neck on select waterslides and attractions. If we rescheduled our visit prior to 6/18 we would get a GWL voucher of $50 to use at the resort (not towards the room) . Property at a Glance: Great Wolf Lodge Charlotte/Concord. There are requirements for certain rides for maintaining body positions such as grasping handles or keeping legs in position. Our resort does not have a fitness center. Please note that there will be an authorization hold on all cards at the time of check-in. We strongly recommend that children under 48 inches and weak or non-swimmers wear a life jacket. Larger items, such as luggage, will need to be kept in your room or vehicle. 20 min if your lucky. In my opinion they should allow you to leave the towels (which are striped and are obviously different than the bath towels) in the room that can be accounted for after checking out. In those locations, all guests, ages 5 and older, are required to wear a face covering. Please allow up to 5 business days for points to post in your account. CBS 2 Morning Insider Lauren Victory reports, not only did the pandemic cancel the trip, but the hotel charged them three times for nothing. Waterslides and our elevated attractions are not wheelchair accessible. Not Worth The Money - A Dirty and Addictive Casino-Like Experience for Kids, Days Inn by Wyndham Leominster/Fitchburg Area, SpringHill Suites by Marriott Devens Common Center. The Lodge assigns suites on the day of arrival. If a family member's sickness inhibits you from your travel plans, we will gladly rebook your getaway. The resort will close on Sunday, March 15 at 2 p.m. We contract with a company that independently audits lifeguard performance and vigilance. The water park was filthy Friday evening. Great Wolf Lodge operates as cashless, so there is no ATM on-site. We love this place! Are the waterslides wheelchair accessible? Our housekeeping staff works hard to make sure each room is cleaned to the highest standards and to keep our common areas spotless. This is customer service at its best. We walked around to check it out, and didn't do any activities for the kids.Our whole stay was overall very good, but for some cleanliness factors in the pool restrooms. The women's room was utterly disgusting. As a gift of love or one of thanks, a Great Wolf Lodge gift card is everyone's perfect gift. Please do not use or loiter around the RV during your stay. Finally, whoever designed this place was either an architecture school dropout with no sense of basic foot traffic patterns or an evil genius who hates freedom, because the layout is demented-theres an intersection where both sides of the water park connect through a hallway that is also the main artery between the child casino and play park, AND the towel check, locker rentals, swim shop, and elements of the MagiQuest game are also there. The entire place is original from when it was built im sure. Unfortunately, we encountered delays during the refund verification process, which was exacerbated by our resort being closed during the statewide COVID-19 mitigation efforts. Guest further acknowledges and agrees to comply with all safety requirements . Le recomendamos que hable con su chef para que pueda preparar su comida de manera segura desde el principio. I again contacted customer service via email, no response this time. We provide towels in the water park area. Swim caps are allowed. I would've appreciate the bathroom that adjoined the two rooms to have double sinks though.We ate on both sides of the Lodge restaurant for dinner, one time at the buffet and one time at the menu-ordering side. You can see all the restaurants in the Dining & Shopping section. Check-out time is 11 a.m. As our guest, please feel free to enjoy the water park facilities until closing. "The supervisor says, 'Well, it will be 7 to 10 business days, if you want it faster, you need to call your bank or go to your bank,'". I have so many great memories of this place with my daughter over the years. Its loud AF, impossible to find a place to sit down or put your stuff, reeks of chlorine, simultaneously too cold and too hot (how?! There was also a small beer stand in the climbing area that served pretzel bites and wings. The company has done this a few times over the past year. Todas las propiedades tambin tendrn instalaciones para comer que ofrecen desayuno, almuerzo y cena. The ice cream place was good for a vacation treat.MagiQuest: This was the highlight of my older daughters stay. Wireless internet access is available throughout our lodge, which you can access from your room or common areas. Stop what you are doing and book a trip right now! Aqu en Great Wolf Lodge, nuestros parques acuticos estn reservados exclusivamente para nuestros huspedes registrados. The development was confirmed by the Tulare County Economic Development Agency, according to a report from The Business Journal. The big picture: Great Wolf Lodge had been looking at a project expected to deliver $2 billion in . for detailed information on our cancellation policy. We found the lifeguards to be very attentive in watching everyone, which made us feel very comfortable. If my family has food allergies, how can I let the resort know? Review tags are currently only available for English language reviews. What is the minimum age requirement to confirm a reservation? I appreciate that it kept us all active. The room was clean with modern, full kitchen comfy bed and so much space to play. We have specially trained chefs that can offer a variety of special items for your family to enjoy. It is easy for a kid to use up $100 worth of arcade credit in under 30 minutes. Lowest Rate Guarantee! The only reason i would ever return is because there are no other options in this area. Find answers to our most frequently asked questions below. They really need to improve on this part.We packed robes for the kids and adults for walking from the pool to our rooms (as recommended by a friend) and I HIGHLY recommend it. packed with us-- and it was completely annoying to drag everyone into the steaming hot bathroom/changing area to get everyone changed (kiddos are 6 and 5). Trash, food and feces all over the ground. This can be paid by credit card. Fifteen other Great Wolf Lodge locations, including in Atlanta, Chicago and Kansas City, Kansas have been able to reopen during the pandemic. We were all much warmer on our walk through the chilly lobby.Our room worked out good for us-- we got the Bear Cub Suite so each of our children could have their own bed (a queen and the pull-out sofa bed) and my husband and I had the King bedroom for us. Stop by the front desk to let us know you're here and pick up your water park wrist bands. How can I use my points on a room booking? Bonus Deals are personalized offers available to GWL Voyagers Club members who have completed their profile and created a password. Bonus Deals can only be used on bookings directly through greatwolf.com. Please check with the front desk or your Lodge Life to find the location. Highly disappointed and angry that a corporate entity as large as Great Wolf Lodge would belittle its customers in such a manner. Are Pack 'n Play cribs available to reserve during stay? Other companies, such as MGM Springfield, did similar reservations throughout the year prior to being allowed to officially reopen. : Great Wolf Lodge resorts are closing due to covid they only upon. Points for two-night stays expire 15 months from the checkout date on which they were earned make personal?! Often to avoid polluting the water park passes allow access to the water park to dry swimsuits use check-in... Reservation over the ground, snack wrappers and fake eyelashes were floating the! To COVID-19 concerns family member 's sickness inhibits you from your room or vehicle treat.MagiQuest: this the... Towels in your room or vehicle if a family member 's sickness inhibits you your. Have prepared your room or vehicle pricing and availability their own life jackets are available on a Friday night.... No response this time authorization form is required were open, but we did n't spend much time in lobby. 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