Seventy per cent felt that no further information was necessary, although one in five (21 per cent) would have liked more information about what was going to be covered in the assessment. Continue with Recommended Cookies, The Optimistminds editorial team is made up of psychologists, psychiatrists and mental health professionals. If youre already receiving DLA and the DWP asks you to claim PIP there are separate rules. For 18 per cent this was a planned intervention (review of an on-going claim scheduled by DWP), for 12 per cent an unplanned intervention (because of a change in circumstances in an on-going claim) and for 6 per cent a reassessment of cases that were being migrated from DLA to PIP. Claimants with mobility issues were more likely to say that face-to-face would make them feel better able to show how their condition affects them, compared to those without mobility issues (76 per cent versus 60 per cent respectively). How much Universal Credit can I get for mental health? The presence of a mental health condition was the only variable in the three-choice models that was a significant predictor of preferring video assessments. They do send out text messages for appointments yes. As with the regression analysis above for the two-way channel preference, only the assessment outcome was found to be a significant predictor of claimants preference for telephone or for face-to-face assessments. The PIP form is based on two major components Daily living difficulties and Mobility difficulties. Seventy per cent of those placed in the LCWRA group stated a preference for telephone compared to 42 per cent of those awaiting further assessment. Ninety-five per cent agreed that the assessor explained clearly at the beginning what would happen during the call and 78 per cent agreed that the assessor listened to me and made sure they understood what I was saying. Any reported differences in opinion by assessment outcome should therefore be interpreted with this in mind. 30 September 2020 at 8:04AM in Disability money matters. Email: [email protected]. Nearly all (99 per cent) of this group found it helpful having someone to support them. This document/publication is also available on our website. Those who were awarded PIP tended to express higher levels of agreement with the two statements. We are a friendly, safe community supporting each other's mental health 24 hours a day, 365 days a year. PIP telephone assesment today. Claimants were asked whether there were any topics in relation to their condition that they found difficult to talk about over the telephone. a friend of mine has been on pip for 2 years. For example, they might ask you how you travelled to the assessment centre. The appointment set for you is usually in a span of 7 days away. Again, the outcome of the assessment may affect a participants retrospective views on the experience and the type of assessment they would prefer. What you have difficulty with, or cant do at all - for example, leaving the house, socialising, cooking. This group are referred to as awaiting further assessment throughout the report. should she ring pip and update them about this they make a decision?england When then asked which of the three channels a claimant would prefer for an assessment, 13 per cent of claimants selected a video call. Hopefully you will be "lucky" PIP telephone assessment | Mental Health Forum Unanswered threads Talk with people who know what it's like! Although over half (58 per cent) felt that no further information was necessary, over one in four (28 per cent) would have liked more information about what would be covered in the assessment. Unweighted base: Claimants who were comfortable with video assessments only (n=406). Be yourself; you want them to see you how Those that made suggestions referred back to points they had made about wanting more information prior to the assessment or improvements to the conduct of the assessor. Claimants who were eventually placed in the LCWRA group were more likely to have requested breaks than those who were referred (10 per cent compared to 3 per cent). As figure 19 shows, the estimated probability of a claimant who was awarded PIP preferring a telephone assessment was 61 per cent compared to a 26 per cent probability or preferring face-to-face after controlling for other variables in the model. Most had the person present with them at home, but some joined via a remote connection to the call. Satisfaction was higher among those who did not report a mental health condition, than those who did; and those who were awarded PIP or with an unknown outcome, than those who were disallowed. Sixty-five per cent said that they were aware that this option was available to them. You may re-use this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence or write to: Information Policy Team Each article is written by a team member with exposure to and experience in the subject matter. Higher satisfaction levels were expressed by those who were placed in the LCWRA group (97 per cent compared to 86 per cent of those awaiting further assessment), those who preferred to have telephone assessments (97 per cent) and those who said they had mobility issues (96 per cent). PIP for Depression and Anxiety It is certainly possible to be eligible to claim PIP (personal independence payment pip) if suffering from a mental health condition such as depression or anxiety but it very much depends on how the mental illness affects you. The assessment looks at individuals ability to carry out everyday activities. Here is a sample PIP question on mental health: Do you need help from another person to plan a route to somewhere you know well? Most commonly this was in the form of a letter (57 per cent) or telephone call (38 per cent). Of those who did not feel able to explain how their health condition affects their daily life, 45 per cent felt that the assessor did not listen, seemed uninterested or was not understanding of the claimants condition or situation. In order for the DWP to change from a telephone assessment to a paper-based assessment, you will need a letter from your GP that states it would cause you "overwhelming psychological distress" to take part in a telephone assessment. WebThrough the utilization of behavioral health, holistic and evidenced-based therapies, we provide inpatient mental health treatment and private inpatient mental health facilities. This publication is available at https://www.gov.uk/government/publications/claimant-experience-of-telephone-based-health-assessments-for-pip-esa-and-uc/claimant-experience-of-telephone-based-health-assessments-for-pip-esa-and-uc. Those who reported being dissatisfied with the telephone assessment were asked to provide their reason(s). Women were also more likely than men to say they would feel nervous (22 per cent compared to 12 per cent). This is the second part of the Benefits and Work article on What PIP telephone assessments are really like. How do I ask for a Mandatory Reconsideration? They later changed the award because they looked into everybodys claim as they felt they hadnt been WebThrough the utilization of behavioral health, holistic and evidenced-based therapies, we provide inpatient mental health treatment and private inpatient mental health facilities. You can learn more about having an assessment at home by buying this book on this website. If you plan to travel by taxi, you must get the assessment centre to agree to this before your assessment. At the end of the assessment, 91 per cent of claimants felt they were given clear information about what would happen next with their claim. The article then gets reviewed by a more senior editorial member. Nearly one third of this sub-group (31 per cent) felt they were just unable to fully explain the impact over the telephone and needed face-to-face contact. Nearly all (90 per cent of) claimants recalled receiving a communication before the appointment giving details of the assessment, typically in a letter or phone call. Models were also estimated where the relationship between claimants gender and claimants previous assessment experience were allowed to vary between different age groups. ESA predates UC and offers financial support to people who are not in work due to a health condition or disability. someone helps or encourages you to go out. When taking these other characteristics into account, claimants who were disallowed had only a 17 per cent predicted probability of preferring telephone compared to a 70 per cent probability of choosing face-to-face. Ninety-three per cent of claimants confirmed that the assessor called on time. Hopefully you will be "lucky" Its based on the results of over 250 responses to our readers survey which is still open. WebThere are 3 parts to the guide for assessment providers ( APs) carrying out assessments for Personal Independence Payment ( PIP ). Any new evidence about how your condition affects your daily life, which you have not already sent to the DWP: A copy of your PIP claim form with you. someone goes out with you. and Pensions or any other government department. The healthcare professional to be a specialist in mental health. Claimants were asked whether they had requested any additional adjustments to the assessment process. In terms of coping on the telephone with the assessment, if you feel you cant maybe you can reorganise it? When asked initially for their choice between telephone or face-to-face assessments in the future, over six in ten (62 per cent of) claimants would prefer a telephone assessment, with nearly one in four (23 per cent) wanting face-to-face. Awareness was higher among those who went on to be awarded PIP, for claimants aged 55 or older, and for those with mobility issues. This is in comparison to 21 per cent of claimants who expressed no initial preference between a telephone or face-to-face, and ten per cent who initially preferred a face-to-face assessment. All interviews were conducted via telephone and lasted around 25 minutes. Claimants were asked whether they agreed or disagreed with statements about the assessors conduct. However, older claimants were more likely to have experienced an assessment before. Asked as an open question in the survey. Unweighted base: Claimant sample records (n=837). The survey then went on to discuss video calls as an option. However, claimants with mental health conditions were less likely to feel comfortable (74 per cent). Unweighted base: only claimants who preferred face-to-face assessments (n=259). Unweighted base: All first time PIP claimants (n=438). Home PIP, DLA, and AA If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. If you plan to do so, you should call the assessment centre in advance explaining that you wish to record the assessment they will explain what guidelines you will need to follow. The aims of the research were to explore claimants: PIP is a benefit for people with a long-term health condition or disability. When then asked which of the three channels they would prefer for an assessment, 15 per cent of claimants changed their preference to a video call. Coded open text question. The difficulties that were reported included problems holding the handset for the length of time required or not being able to use a loudspeaker (15 per cent), and finding it tiring and need to take breaks (7 per cent). Having a mental health problem can be expensive. This was the only variable included in the logistic regression models that significantly predicted claimants preference for video assessments. This analysis focussed on the same five variables (namely, assessment outcome, previous experience of face-to-face assessments, age, gender and health conditions) to establish which are good predictors of claimants channel preference. WebWith current waiting times, it means that you have enough time to gather more evidence to back up any points you think have not been marked properly during the PIP Phone Assessment. Over one in eight felt it would help them show the effects of their condition (15 per cent) or simply felt they were used to video calls (13 per cent). For example, LCWRA claimants may be more likely to have a particular health condition which could be the underlying reason for their choice of channel. When asked what would have improved their experience of the telephone assessment, almost three quarters (72 per cent) of claimants said that no further improvements were necessary. Around two thirds (66 per cent) of claimants reported feeling comfortable sharing information about their condition with the assessor over the phone. They need to use that actual phrase. A health professional will carry out your assessment - they'll write a report and send it to the DWP. The claimants who expressed a preference for telephone assessments were also asked to describe the reasons for their choice. When your PIP award ends, you will need to revalidate you eligibility if your long-term condition is getting better or worse. Awareness was slightly higher among those placed in the LCWRA group than those who were awaiting further assessment. These claimants were therefore more than four times as likely to prefer telephone than face-to-face assessments. Unlike in the models predicting channel preference when only telephone and face-to-face assessments were included as options, there was no evidence that the relationship between a respondents age and channel preference varied by gender in these models. All face to face assessments have been suspended for at least 3 months. Namely, claimants with a PIP award were more likely to prefer telephone over a face-to-face assessment even after controlling for other factors likely to influence choice. You are most welcome to join today! In particular, claimants placed in the LCWRA group had a strong preference for telephone (over face-to-face) after taking their other characteristics into account. Nearly all (98 per cent) either agreed or strongly agreed that the assessor explained clearly at the beginning what would happen during the call, and 97 per cent agreed or strongly agreed that the assessor listened to me and made sure they understood what I was saying. Claimants who had their claim awarded or said they preferred telephone health assessments were most likely to agree with this statement. Claimants with mental health conditions were more likely to feel uncomfortable about video (53 per cent, compared with 40 per cent of those with no mental health conditions). Six in ten (60 per cent) claimants had previous experience of a face-to-face assessment either as part of this claim or a previous claim. Given the small sample size of the group that said they felt uncomfortable with video, fewer differences between subgroups were observed. Claimants were asked whether they experienced any technical issues during the call. you can't plan a route to an unfamiliar place yourself. Claimants were then asked which option for the assessment they would prefer if they had three choices: video, face-to-face and telephone assessments. On the other hand, those who previously expressed their preference for face-to-face assessments were more likely to cite being able to see the assessor as a reason for feeling comfortable with video (68 per cent, compared with 25 percent of those who said to prefer telephone assessments). WebThose who were awarded PIP were more likely to favour telephone (62 per cent) than those with an unknown outcome (49 per cent) and those who were disallowed (18 per cent). As your wife has received a text message then she will need to make sure that she answers the phone between the time stated in the text. A quarter of this group reported general discomfort using video for an assessment (27 per cent) and 25 per cent did not want to be on camera. Compasss virtual programs are open to individuals ages 13 and up and offer age-specific and condition-specific programming. More than two thirds (68 per cent) of this group mentioned not needing to travel and 59 per cent of them found telephone assessments easier or more comfortable. Over four out of five (83 per cent) of these claimants found it helpful. Compasss virtual programs are open to individuals ages 13 and up and offer age-specific and condition-specific programming. Twenty-six per cent of women reported finding some topics difficult, compared to 19 per cent of men. These kinds of psychological disorders are referred to as such since they can make a person impaired and dysfunctional in his or her important areas in life. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. Note: Some respondents provided multiple responses. As noted previously, some of this latter group may have received a decision on their assessment by the time of the survey interview. Dont worry we wont send you spam or share your email address with anyone. The health professional has already read your PIP form with the supporting evidence that you have to provide about your medical condition. We use some essential cookies to make this website work. In this brief blog, we have talked about PIP assessment questions on mental health, what the PIP assessment is for, the procedure of the PIP assessment, and more information about PIP assessment questions on mental health. Of the 25 per cent of claimants who said they were dissatisfied with the assessment, the most commonly reported feedback was dissatisfaction with the assessors behaviour (38 per cent), including the assessor not appearing to listen, understand or was perceived to be unhelpful or uncaring. WCA survey respondents were also asked about adjustment requests. Unlike the regression analysis for PIP claimants, there was evidence from our final models for WCA respondents that the relationship between a respondents age and their channel preference varied by their gender. Claimants reporting a mental health condition, was a significant predictor of appointment preference amongst WCA applicants. This analysis was used to explore how individual characteristics impact claimants likelihood of preferring different assessment channels. Claimants without previous experience of a face-to-face were slightly more likely to cite a general dislike for video calls (38 per cent) as their reason for discomfort. Do be advised that the 'DWP' call handlers are not PIP advisers. The Department for Work and Pensions (DWP) commissioned NatCen Social Research to conduct two surveys to examine the claimant experience of telephone assessments and to gauge preferences for using telephone, face-to-face or video for assessment on an ongoing basis. Ninety five per cent of PIP claimants and 98 per cent of WCA claimants, agreed that the assessor explained clearly what would happen at the beginning of the call. Claimants who reported a preference for telephone assessments were also asked to explain the reasons of their choice. But nearly one in four (24 per cent) were unaware that they could make such requests. WebIt's important you prepare - the DWP will use evidence from the assessment to decide if you can get PIP. Home PIP, DLA, and AA If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. Tell us how often this happens and how it affects you. Claimants who went on to be placed in the LCRWA group were more likely to have sought additional support (35 per cent) than those who were awaiting further assessment (23 per cent). The PIP medical assessment consists of several parts and will last on average, 60 minutes: Discussion and questions: The Health Professional will ask you questions about how your health affects your everyday life. Women were more likely to report those other difficulties than men (23 per cent, compared to 16 per cent). Copyright OptimistMinds 2023 | All Rights Reserved. Claimants awaiting the outcome of their assessment were not significantly more likely to favour either telephone or face-to-face assessments. Men were less likely to be predicted choosing telephone (47 per cent probability) and more likely to choose face-to-face (33 per cent probability). Over four in ten (44 per cent of) claimants said that a face-to-face assessment facilitates the communication with the assessor, while almost three in ten (27 per cent) said that this type of assessment makes it easier for them to build rapport with the assessor. All individuals who apply for either ESA or UC due to a health condition and/or disability complete a capability for work questionnaire and provide medical evidence as part of their claim. Most people claiming Personal Independence Payment (PIP) will be asked to attend a PIP assessment with a healthcare professional. In addition to information from DWP or the assessment provider, nearly one in three (32 per cent) claimants sought advice and information from other sources. you can't plan a route to an unfamiliar place yourself. You will need to contact the assessment provider and request a home assessment. 64 Posts. Eleven per cent of those who had previously had no preference were now interested in video calls but when asked again for their choice a further one in three now opted for either telephone 33 per cent) or face-to-face (32 per cent). WebAge-Based, Comprehensive Virtual PHP/IOP Programs for Adolescents, Young Adults, and Adults. What a bad day is like for you - for example, on a bad day, Im so depressed I cant concentrate on anything, and getting out of bed is a huge struggle. Rates were higher among younger claimants. Nearly all (96 per cent) of this group found having someone to support them helpful. poppy123456 Community member Posts: 38,820 Disability Around one in five claimants (22 per cent) did have someone else supporting them during the assessment. Cost-of-living crisis and your mental health. Other reasons mentioned included the assessment lacking face-to-face contact (24 per cent), questions not being tailored or relevant to the health condition (21 per cent) or generally finding the assessment uncomfortable or emotional (19 per cent). Around two thirds of claimants (66 per cent) reported feeling comfortable or very comfortable sharing information about their health condition or disability over the telephone. In terms of reasons for feeling comfortable with video assessments, some sub-groups were more likely to cite specific reasons. PIP & mental health; PIP appeal process; to the assessment room and how far you walked (you see some bizarre estimates), how you handled your ID, what eye contact you made with them, whether you looked tense, anxious, withdrawn, etc, how you were dressed, how you took off any coat, etc. Just over one in ten of claimants (11 per cent) made at least one adjustment request before the interview, such as planning breaks, spreading the assessment over a number of calls or receiving information in large text or braille. This is why you should say directly to the health professional what you constantly feel about your condition. Unweighted base: Claimants who were not satisfied with the assessment (n=183). This is the second part of the Benefits and Work article on What PIP telephone assessments are really like. Of those who did not feel they were able to explain the impact of their condition fully, nearly half (45 per cent) felt that the assessor was not listening, seemed uninterested or was not showing understanding of their condition. Others had no strong preference. If you are considered to not have much disability in certain activities, you should try some of the following activities: organizing and cooking food eating and drinking controlling your treatments washing and bathing Daisy2016 Forumite. WebThrough the utilization of behavioral health, holistic and evidenced-based therapies, we provide inpatient mental health treatment and private inpatient mental health facilities. UC was introduced in 2013 in an attempt to simplify the welfare system, gradually replacing six previous means-tested benefits and tax credits, including ESA. Those who were awarded PIP were more likely to favour telephone (62 per cent) than those with an unknown outcome (49 per cent) and those who were disallowed (18 per cent). Claimants whose PIP claim had been awarded and those awaiting their claim outcome were more satisfied with the assessment than those whose claim was disallowed (88 per cent and 79 per cent respectively, compared to 51 per cent). Mental Health & Money Advice. The PIP medical assessment consists of several parts and will last on average, 60 minutes: Discussion and questions: The Health Professional will ask you questions about how your health affects your everyday life. Pip telephone assessment experience. Daisy2016 Forumite. Tell us how often this happens and how it affects you. That's why benefits like Personal Independence Payment (PIP) can make such a difference. The points you score for each kind of activity in a section are added together to reach an overall score. Unweighted base: All claimants (Whether the assessor provided clear explanation n=822) (Whether assessor listened and understood claimant n=823). The majority (87 per cent) did not experience any issues, while some reported problems with sound quality (claimant hearing the assessor) and signal problems (both 5 per cent). Some groups of claimants were more likely to give specific reasons why they felt comfortable with video assessments. Prepare adequately with our free PIP assessment tips guide. One in five (20 per cent) spoke to a friend or family member, while others spoke to a social care or support worker, GP, other health professional, charity or support group workers or Citizens Advice. Preference was, however, highly associated with the outcome of the assessment. How do I manage my money if I have to go into hospital? Ask for any adjustments that would make the assessment less stressful: for example, you can request an open room if you struggle in confined spaces. Georgia Lucey Just over one in ten of claimants (11 per cent) made at least one adjustment request before the interview, such as planning breaks, spreading the assessment over a number of calls or receiving information in large text or braille. Again, logistic regression was used to understand better the factors that explain claimants preference for each of the three assessment channels over the other channels or having no preference. Around two thirds of claimants (63 per cent) were aware they could be joined by another person. Some will then be asked to complete a WCA, to further measure the extent to which illness or disability affects their ability to work. Ask if you can make an audio recording of the assessment. someone helps or encourages you to go out. The nature of claimants health conditions also significantly predicted their assessment preferences. 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